Mon Coeur - Custom & Estate Fine Jewelry View Cart My Account Customer Service
Shop Mon Coeur Customer Service

Please direct any questions about ordering with Mon Coeur Gallery or questions pertaining to your existing order to orders@MonCoeurNewOrleans.com or call 504-899-0064. We want you to love your new jewelry!

PAYMENT OPTIONS
We accept Master Card, Visa, American Express, and Discover.

DELIVERY

  • Purchases are shipped within 2 days of receipt, based on item availability.
  • Because Mon Coeur specializes in hand-made, limited edition artisan and designer jewelry some pieces may require 4 to 6 weeks for delivery.
  • You will be informed of availability at the time of your purchase.

SHIPPING & HANDLING

  • All orders are shipped via insured US Priority or US Express Mail.
  • Shipping times exclude Sundays and holidays.
  • Shipping prices are subject to change.
  • Sales tax is not added unless we are shipping within Louisiana (4%) or Orleans Parish (9%).
  • All shipments will require a signature upon delivery.

USPS Priority Mail ..................$10 ..................3-6 Days
USPS Express Mail ................$20 ..................1-2 Days

RETURNS
Purchases from our inventory may be exchanged within 30 days of the date of purchase either for another piece of jewelry or for store credit, providing you have your sales or gift receipt.

We do not give refunds.

Special and Custom Orders are final sales and cannot be returned or exchanged.

Please send all returns to:
Mon Coeur
3952 Magazine Street
New Orleans, LA 70115

Please be sure to fully insure the package.

SPECIAL AND CUSTOM ORDERS

  • Featured jewelry that is out of stock may be ordered and is considered a Special Order.
  • Featured jewelry designs altered for specific client requests (other than ring size and chain length) are considered Custom Orders.
  • All Special and Custom Orders must be paid in full before the order is processed.
  • Complimentary adjustments and ring sizing must be made within 30 days of purchase, providing the piece is in new condition.
  • Not all adjustments are complimentary.

ADDITIONAL INFORMATION

  • Prices are subject to change without notice.
  • As all gemstones are unique, colors may vary. Inclusions are not flaws.
  • They give your gemstone character & show that it is authentic.
  • As all pieces are handmade, execution may vary.
  • This indicates that your jewelry was made but an artist, not a machine.

GIFT CERTIFICATES
Mon Coeur's Gift Certificates are available in the amount you choose and are not taxed. As our Gift Certificates are wrapped in Mon Coeur's white gift box and hand tied with satin ribbon, they are shipped via USPS. Shipping charges will be applied.

RING SIZES
The sizing of rings is often a tricky process. Many factors including air travel, spicy foods, alcohol and hot weather can dramatically influence finger size. Mon Coeur guarantees that rings will be the size ordered; however, we cannot guarantee the size of your finger.

If you believe that your hand may be swollen, we strongly suggest a ring ordered not be processed until an accurate size is determined, either by a visit to Mon Coeur, by a reputable jeweler in your home city or by using a ring gauge which we can provide.

The first time we adjust the size of a ring the service is complimentary, providing the piece is in new condition and within 30 days of purchase.

If the ring size must be adjusted again, or if it is the first time we adjust the size of a ring that was especially made for you, the following charges apply. Please note that tax or shipping fees may be applied as well. Ring sizing prices are subject to change.

Size Adjustment Prices

Up to $150 in value............... $10
$151-$500 in value............... $15
$501-$900 in value............... $20
$901-$1500 in value............. $30
$1501 in value and over........ 3% of value of ring

Home | Meet The Artist | Visit Our Gallery | Events Calendar | Contact Us | Join Our Email List
Artist's Blog | Shop Mon Coeur | Terms of Use | Customer Service | Site Map
© Copyright MonCoeurNewOrleans.com, MonCoeurFineJewelry.com
SITE CREATION: NMD, INC